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Frequently asked questions & interesting downloads

The most frequently asked questions and answers

Are previous stays also taken into account?

Loyalty points

You collect loyalty points (1 euro = 1 point) from the time you join the Johannesbad Hotels loyalty club. Unfortunately, earlier accounts cannot be taken into account.

Status points

All your stays at Johannesbad Hotels count towards your status (Silver, Gold, Platinum). Thus, it is possible that you receive a higher status directly upon registration.

Your status will be checked when you register and you will then receive the corresponding card.

When will my loyalty points be credited to the account after the stay?

After your stay, your points are usually credited automatically within a few days. If your account is not credited 14 days after you have paid your bill, please contact us. You can reach us at +49 (0) 8531 23-2718 or treueclub@johannesbad.com.

I have lost my loyalty card. Can I apply for a replacement card?

On the Internet

 


You can view your points balance and order rewards in the online portal for loyalty club members. If you provided an email address when you registered, you can simply request a password and log in. You can access the portal HERE.

 


If we do not yet have a valid email address on file for you, please let us know by calling + 49 (0)8531 23-2718 or treueclub@johannesbad.com. After you have requested a password, you can log in to the online portal.

 


By telephone

 


If you do not have access to the Internet, you can contact us at +49 8531 23-2718. We will be happy to tell you your current points balance or take your rewards order.

 


Not sure which rewards you can redeem your loyalty points for? You can obtain a rewards catalog at any Johannesbad hotel reception desk or simply download it online as a PDF HERE.

Why don't I get my full invoice amount credited in loyalty points even though I booked directly?

If you have lost your loyalty card, we will be happy to issue you a new one. Please simply contact us and we will send you a new loyalty card.

 


Phone: +49 (0)8531 23-2718

 


Email: treueclub@johannesbad.com

Why don't I get my full invoice amount credited in loyalty points even though I booked directly?

Please note that you will not receive loyalty points on external costs (visitor's tax/local tax etc.) and services of external service providers (massage and cosmetic treatments, bicycle, newspapers, displays etc.) (see GTC Loyalty Club Card).

Do I also receive loyalty points if I booked my stay through a tour operator?

You will not receive loyalty points for group tours or stays booked through a tour operator/travel agent. For bookings through tour operators, only the amounts that you have booked and paid directly with us, e.g. the table beverage flat rate, restaurant and parking, will be scored. We ask for your understanding in this regard.

 


Please note our best price guarantee for all our Johannesbad hotels!  If you should find one of our offers (identical services and availability on the travel date) at a lower price with a provider, you will of course also receive this price with us! In addition, we will credit you 10,-€ per person and stay.

Do I also receive loyalty points if I booked my stay through a tour operator?

You will not receive loyalty points for group tours or stays booked through a tour operator/travel agent. For bookings through tour operators, only the amounts that you have booked and paid directly with us, e.g. the table beverage flat rate, restaurant and parking, will be scored. We ask for your understanding in this regard.

 


Please note our best price guarantee for all our Johannesbad hotels!  If you should find one of our offers (identical services and availability on the travel date) at a lower price with a provider, you will of course also receive this price with us! In addition, we will credit you 10,-€ per person and stay.

With my next stay I already reach the next higher status (SILVER, GOLD, PLATIN).

Do I have to apply for the new status card separately?

You do not have to apply for the new status card separately. After your fifth, tenth or 30th stay, you will receive the new status card at the reception upon your next arrival. If this is not the case, please contact us at +49 (0) 8531 23-2718 or treueclub@johannesbad.com and we will send you the status card by mail afterwards.

 


You will receive the benefits only after you have reached the respective status. This means, for example, that you will only receive the benefits for Silver status after your sixth stay. Please note that you will receive all benefits only if they are available.

What are the advantages of the Partner Card?

If you and your partner would like to collect loyalty points together, you have the option of a Partner Card. In this case, both partners collect points together on one card and one account, which is held in the name of one of the partners. The advantage of this is that you can achieve a higher number of points more quickly, as the loyalty points from both partners are credited to the card. However, status points are only credited to the account once per stay, not per partner.

 


If you arrive separately, it does not matter which of you pays the bill.

 


If you and your partner wish to collect loyalty points on separate cards, please make sure that you ask for two separate bills when paying at the reception. This is the only way to guarantee that everyone receives their share of loyalty points.

Can I have my loyalty points offset against my hotel bill?

Unfortunately, it is not possible to offset your loyalty points against your hotel bill. You are welcome to order a voucher for your points and then enjoy a free stay at Johannesbad hotels.

 


To order an overnight voucher, simply contact us at +49 8531 23-2718 or treueclub@johannesbad.com and we will have the respective voucher issued for you.

Is it possible to pay for a desired premium in cash if the loyalty points are not sufficient?

Missing points for rewards cannot be paid up in cash. The respective points level required for the desired premium must be reached in order to order the premium.

Do my points expire if I don't redeem them?

Please see the excerpt from our GTC's on the subject of points expiration:

 


Cancellation of participation in the Joba Loyalty Club by the provider may be made subject to a reasonable notice period, which shall not be shorter than 3 (three) months. If there are no account movements on the Joba points account (credits) caused by stays for 36 months, participation in the Joba Loyalty Club shall end at the end of the month immediately following the expiry of the 36-month period. Joba points earned up to that point shall expire without replacement. Joba Hotels will inform the guest by e-mail at least 3 (three) months before the expiry of the aforementioned 36-month period, pointing out the resulting consequences for the guest. If the guest does not redeem his Joba points within a period of 6 (six) months after receipt of this information, they shall lapse without replacement. The provisions of this clause VI. 2. shall also apply if, within the 36 months, only birthday points are credited to the Joba points account without any further account movements (crediting of Joba points) caused by stays.

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