Notice
If the FAQs on this page don´t answer your question, you're welcome to use our chatbot Johanna, who can provide you with many additional and detailed answers. You'll find Johanna in the bottom right corner of the page, behind the speech bubble icon. For more specific inquires, please select "Chat with the team" to be connected with one of our reservation staff, who will be happy to assist you.
Our answers to the most frequently asked questions:
Dogs are very welcome here. We charge € 19 per night for your dog (excluding food). Please let us know at the time of booking if you would like to bring your dog. Please don´t hesitate to contact us by phone at +43 (0) 64326715 or by email at info.palace@johannesbad.com.
We kindly ask for your understanding that dogs are not permitted in the restaurant, in our hotel garden and the wellness area.
Our prices depend on the season, room category and availability. As a guide, they are usually between € 95 - € 177 (2025) per person per night with half board. If you want to book only with breakfast, we grant a discount of € 15 (2025) per person per night. You can view the latest prices and discounted packages for 2 nights or more, including half board in our online booking system. Loyalty club members who book directly save an additional discount of 3 - 10%.
The quickest way is directly in the booking form on our website: enter your travel dates, compare offers and make a secure booking. We are also happy to help by phone at +43 6432 6715 or by email at info.palace@johannesbad.com.
The quickest way to find available rooms is via our own reservation system on the website. You can check availability for your desired date directly here, compare offers without obligation and book yourself. Alternatively, you can contact our reservation by telephone on +43 (0) 6432 6715 or by e-mail at info.palace@johannesbad.com.
Our rooms are ready for you from 14:00. If you arrive after 18:30, please let us know shortly. You can check out on the day of departure until 11:00 am.
Just a few minutes' walk from the hotel is the large ALPENTHERME GASTEIN with its 6 themed areas. Unique thermal bath meals, own sauna village, the Cascadia sauna and special infusions staged daily are among the highlights.
Since we are hotel partners of ALPENTHERME, you can buy discounted admission at our hotel.
The sauna and wellness area awaits you in Bad Gastein at 1,100 meters above sea level at the FELSENTHERME. Here you can enjoy the power of the water and the silence of the mountains - for the sake of your health. The panoramic wellness area at 600 m² offers eight different saunas and steam baths and invites you to relax and switch off.
When you visit the FELSENTHERME you get a reduced entry with the GasteinCard.
No matter which thermal spa in the Gastein Valley you choose, the healing power of the water will definitely be good for you.
More details about the thermal baths in the valley.
Yes. You can relax in the panoramic indoor pool and in our sauna area with steam bath, herbal sauna, Finnish sauna and the infrared cabin.
You can book treatments for wellness, health and energy directly at the hotel.
Our tip: The healthy salto grotto (in the feel-good world, next to "Massage") with its high salt content and pleasant humidity is one of the highlights in the hotel.
We offer single and double rooms - all with balconies. Some rooms have a bathtub and some have a shower. Please let us know your preferences - we will recommend the most suitable category.
You´ll find an overview of all the details of the room categories here.
We serve breakfast daily from 7:00 a.m. to 10:00 a.m. Dinner is served from 6:30 p.m. to 8:30 p.m. as part of the half-board package.
Our hotel bar is usually open from 11:00 a.m. to 11:00 p.m. (varies depending on the season).
Daily rates are with breakfast or half board bookable. Half board is already included in all our packages. If you book overnight stay with breakfast, you can flexibly book half board per person per dinner (€ 15 per person per night (2025)).
From spring to autumn you can rent e-bikes, city bikes and rickshaws from us.
E-bike: € 25 for half a day I € 40 for a whole day
City bikes: € 3.50 for half a day I € 6 for a whole day
Riksha: € 6.50 for 1 hour I € 15 for half a day I € 22 for a whole day
You are welcome to bring your own bike or e-bike and park it free of charge in our bike cellar (unguarded). There is a charging option for your own e-bikes.
Yes, there are free parking spaces directly at the hotel (subject to availability).
You can easily buy vouchers online here in our voucher store.
We don't have an e-charging station directly at the hotel. You can find an overview of all e-charging stations (very close to the hotel) HERE.